Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register for a pbwin account, we collect personal information necessary to provide our services, verify your identity, and comply with legal obligations. This includes:

• Account Registration Data: Full legal name, date of birth, gender, nationality, Philippine mobile number, and email address
• Identity Verification (KYC) Data: Government-issued identification documents (Philippine passport, driver's license, UMID, SSS ID, or other valid IDs), selfie photographs for biometric matching, proof of address documents
• Financial Information: Payment method details including GCash mobile number, Maya account information, bank account numbers (BPI, BDO, Metrobank), cryptocurrency wallet addresses (USDT), and Coins.ph account identifiers
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, losses, and bonus claims
• Communication Records: Live chat transcripts, support ticket correspondence, and email communications with pbwin customer service

1.2 Information Automatically Collected

When you access the pbwin platform, we automatically collect certain technical and usage information to improve service quality, detect fraud, and ensure platform security:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Connection Data: IP address, internet service provider, approximate geographic location (city level), and time zone settings
• Usage Data: Pages visited, games played, time spent on platform, click patterns, navigation paths, and session duration
• Cookies and Tracking Technologies: Session cookies for login persistence, preference cookies for language and currency settings, and analytics cookies for aggregate usage statistics

1.3 Information from Third Parties

pbwin may receive information about you from third-party service providers including payment processors (GCash, Maya, Philippine banks), game providers (Evolution Gaming, Pragmatic Play, JILI Games), KYC verification services, and fraud prevention systems. This information is used solely to facilitate transactions, verify identity, and detect suspicious activity.

2. How We Use Your Information

2.1 Primary Purposes

pbwin processes your personal data for the following legitimate purposes in accordance with the Data Privacy Act of 2012:

• Account Management: Creating and maintaining your pbwin account, authenticating your identity at login, processing deposits and withdrawals, and providing customer support
• Service Delivery: Enabling access to games, processing bets, calculating winnings, applying bonuses, and maintaining game history records
• Compliance Obligations: Verifying your age (21+ requirement), conducting KYC identity checks, monitoring for money laundering and fraud, and meeting PAGCOR regulatory reporting requirements
• Security & Fraud Prevention: Detecting unusual betting patterns, preventing unauthorized account access, blocking duplicate accounts, and investigating suspected violations of our Terms & Conditions
• Communications: Sending account-related notifications, responding to support inquiries, delivering promotional offers (with your consent), and providing responsible gaming alerts
• Platform Improvement: Analyzing usage patterns to improve game selection, optimizing payment processing speed, enhancing mobile user experience, and fixing technical issues

2.2 Legal Basis for Processing

pbwin processes your personal data under the following legal bases recognized by the Data Privacy Act of 2012:

• Consent: You provide explicit consent when you register an account, accept these terms, and opt in to promotional communications
• Contract Performance: Processing is necessary to fulfill the gaming services contract between you and pbwin
• Legal Obligation: Processing is required to comply with Philippine anti-money laundering laws, PAGCOR regulations, tax reporting obligations, and court orders
• Legitimate Interests: Processing is necessary for fraud prevention, platform security, service improvement, and customer support — provided such interests are balanced against your privacy rights

3. How We Share Your Information

3.1 Third-Party Service Providers

pbwin shares personal data with carefully selected third-party service providers who assist in operating the platform. These providers are contractually obligated to use your data only for the specific purposes for which it was shared and to maintain appropriate security safeguards:

• Payment Processors: GCash, Maya, Philippine banks (BPI, BDO, Metrobank), cryptocurrency exchanges (for USDT processing), and Coins.ph to process deposits and withdrawals
• Game Providers: Evolution Gaming, Pragmatic Play, JILI Games, Ezugi, and other licensed game studios whose games are integrated into the pbwin platform
• Identity Verification Services: KYC/AML compliance providers who verify government-issued IDs and screen against sanctions lists
• Cloud Infrastructure Providers: Hosting services, database providers, and content delivery networks that store and serve pbwin platform data
• Customer Support Tools: Live chat software providers and email service platforms used to communicate with players

3.2 Legal and Regulatory Disclosures

pbwin may disclose your personal information to Philippine government authorities and regulatory bodies when required by law or when we believe in good faith that such disclosure is necessary:

• To comply with PAGCOR reporting requirements and gaming regulations
• To respond to subpoenas, court orders, or other valid legal process
• To assist law enforcement investigations of fraud, money laundering, or other criminal activity
• To cooperate with Anti-Money Laundering Council (AMLC) inquiries
• To fulfill tax reporting obligations under the Bureau of Internal Revenue (BIR) regulations

3.3 Business Transfers

In the event that pbwin is acquired by, merged with, or sells substantially all of its assets to another company, your personal information may be transferred to the acquiring entity. You will be notified via email and prominent notice on the pbwin website of any such change in ownership or control of your personal data, and you will have the opportunity to delete your account if you do not wish your data to be transferred.

3.4 We Do Not Sell Your Data

pbwin does not sell, rent, or lease your personal information to third parties for their own marketing purposes. Any sharing of data with third parties is strictly limited to the purposes described in this Privacy Policy and is governed by strict contractual data protection obligations.

4. Data Security Measures

4.1 Technical Security Controls

pbwin implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and pbwin servers is protected by 256-bit SSL/TLS encryption — the same standard used by Philippine banks for online banking
• Secure Storage: Personal data is stored in encrypted databases hosted in secure, access-controlled data centers with redundant backup systems
• Access Controls: pbwin employee access to personal data is restricted on a need-to-know basis using role-based access control, multi-factor authentication, and activity logging
• Network Security: Firewalls, intrusion detection systems, DDoS protection, and regular security audits protect pbwin infrastructure from external threats
• Password Protection: Player passwords are hashed using industry-standard algorithms and are never stored in plain text

4.2 Organizational Security Measures

In addition to technical controls, pbwin maintains organizational policies and procedures to protect personal data:

• All pbwin employees and contractors with access to personal data sign confidentiality agreements
• Regular security awareness training for all staff handling personal information
• Incident response procedures to detect, respond to, and recover from data breaches
• Third-party service providers are contractually required to maintain equivalent data security standards
• Regular security assessments and penetration testing by independent security firms

4.3 Your Security Responsibilities

You play a critical role in protecting your pbwin account. Please follow these security best practices:

• Choose a strong, unique password for your pbwin account — do not reuse passwords from other websites
• Enable two-factor authentication (2FA) in your account settings for an additional layer of security
• Never share your pbwin password, security questions, or 2FA codes with anyone, including pbwin staff
• Log out of your account when using shared or public devices
• Be wary of phishing emails or SMS messages claiming to be from pbwin — always verify by contacting support directly through the official website
• Report any suspicious account activity to pbwin customer support immediately

4.4 Data Breach Notification

In the unlikely event of a data breach affecting your personal information, pbwin will notify you within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act of 2012. Notification will be sent via email to the address on file and will include details of what data was affected, what steps pbwin has taken to address the breach, and what actions you can take to protect yourself.

5. Data Retention

5.1 Retention Periods

pbwin retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Accounts: Personal data is retained for the entire duration your pbwin account remains active and accessible
• Closed Accounts: After you close your pbwin account, we retain personal data for a minimum of five (5) years to comply with Philippine anti-money laundering record-keeping requirements and PAGCOR regulations
• Transaction Records: Financial transaction records (deposits, withdrawals, bets, winnings) are retained for seven (7) years as required by Philippine tax and financial reporting laws
• KYC Documentation: Identity verification documents are retained for five (5) years following account closure to meet regulatory compliance obligations
• Communication Records: Customer support transcripts and correspondence are retained for three (3) years for quality assurance and dispute resolution purposes

5.2 Secure Deletion

Once the applicable retention period expires and there is no legal obligation to retain the data, pbwin securely deletes or anonymizes personal information using industry-standard data destruction methods. Anonymized data that can no longer be linked to an individual may be retained indefinitely for statistical analysis and service improvement purposes.

6. Your Privacy Rights Under Philippine Law

6.1 Rights Guaranteed by the Data Privacy Act

Under the Data Privacy Act of 201 2 (Republic Act No. 10173), you have the following rights regarding your personal data held by pbwin:

• Right to Be Informed: You have the right to know what personal data pbwin collects, how it is used, and with whom it is shared — as described in this Privacy Policy
• Right to Access: You have the right to request a copy of all personal data pbwin holds about you, including account information, transaction history, and KYC documents
• Right to Object: You have the right to object to certain types of data processing, including marketing communications and automated decision-making
• Right to Erasure or Blocking: You have the right to request deletion of your personal data, subject to legal retention requirements for anti-money laundering and regulatory compliance
• Right to Rectification: You have the right to correct inaccurate or incomplete personal information in your pbwin account at any time via your account settings
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider
• Right to File a Complaint: You have the right to file a complaint with the Philippine National Privacy Commission (NPC) if you believe pbwin has violated your data privacy rights

6.2 How to Exercise Your Rights

To exercise any of the privacy rights described above, please contact pbwin customer support via live chat available 24/7 on the platform, or send an email to the address displayed in plain text as [email protected] with "Data Privacy Request" in the subject line. Include your full name, registered email address, and a clear description of which right you wish to exercise. pbwin will respond to your request within fifteen (15) business days.

6.3 Verification for Security

To protect your personal information from unauthorized access, pbwin may require additional identity verification before processing requests to access, modify, or delete personal data. This may include answering security questions, providing government-issued ID, or completing two-factor authentication via your registered mobile number.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the pbwin website. Cookies help pbwin remember your preferences, keep you logged in, and analyze how you use the platform to improve service quality.

7.2 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality including login authentication, session management, and payment processing. These cookies cannot be disabled without breaking core features
• Preference Cookies: Remember your language selection, currency preference, and display settings to provide a personalized experience
• Analytics Cookies: Collect aggregate usage statistics to understand which games are most popular, which pages have technical issues, and how to improve navigation flows
• Security Cookies: Detect suspicious login attempts, prevent fraud, and protect your account from unauthorized access

7.3 Managing Cookie Preferences

You can control cookie settings through your web browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies will prevent you from using certain pbwin features including account login and payment processing. Disabling analytics cookies will not affect your ability to use the platform but may reduce our ability to improve service quality based on usage patterns.

7.4 Third-Party Cookies

Some cookies on the pbwin platform are set by third-party service providers including game studios (Evolution Gaming, Pragmatic Play) and analytics providers. These third parties have their own privacy policies governing their use of cookies. pbwin carefully vets all third-party providers to ensure they maintain data protection standards consistent with Philippine law.

8. Children's Privacy

pbwin services are strictly prohibited for individuals under the age of twenty-one (21). pbwin does not knowingly collect personal information from minors. Our registration process requires date of birth verification, and KYC procedures require government-issued ID confirming age eligibility.

If pbwin becomes aware that a user is under 21 years of age, we will immediately suspend the account, void all bets and winnings, return any deposits to the funding source, and delete all personal information associated with the account. If you believe a minor has registered on pbwin, please contact customer support immediately.

Parents and guardians should monitor minors' internet usage and use parental control software to prevent access to online gambling websites. pbwin supports industry initiatives to prevent underage gambling and cooperates with Philippine authorities to enforce age restrictions.

9. International Data Transfers

9.1 Data Storage Location

pbwin primarily stores personal data on servers located within the Republic of the Philippines or in jurisdictions with adequate data protection standards recognized by the National Privacy Commission. However, some third-party service providers (cloud infrastructure, game studios, payment processors) may process or store data outside the Philippines.

9.2 Safeguards for Cross-Border Transfers

When personal data is transferred outside the Philippines, pbwin ensures that such transfers comply with the Data Privacy Act of 2012 and National Privacy Commission regulations. This includes:

• Verifying that the destination country has adequate data protection laws or privacy frameworks
• Implementing contractual data protection clauses with third-party processors requiring equivalent protection standards
• Conducting due diligence assessments of third-party security practices
• Limiting cross-border data transfers to only what is necessary for service delivery

9.3 Your Consent

By using the pbwin platform and accepting this Privacy Policy, you consent to the transfer of your personal data outside the Philippines when necessary for the purposes described in this policy, subject to the safeguards outlined above.

10. Changes to This Privacy Policy

pbwin reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in data processing practices, legal requirements, or business operations. Material changes to this Privacy Policy will be communicated to users via:

• Prominent notice on the pbwin homepage for at least fourteen (14) days
• Email notification to the address registered in your pbwin account
• In-platform notification upon your next login

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Continued use of the pbwin platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you have the right to close your account and request deletion of your personal data, subject to legal retention requirements.

11. Contact Information

11.1 pbwin Customer Support

For general privacy questions, data access requests, or to exercise your data rights, please contact pbwin customer support:

• 24/7 Live Chat: Available through your pbwin account dashboard after login
• Email: [email protected] (displayed as plain text; mark privacy requests with "Data Privacy Request" in subject line)

11.2 National Privacy Commission

If you believe pbwin has violated your data privacy rights under the Data Privacy Act of 2012, you have the right to file a complaint with the National Privacy Commission of the Philippines:

• Website: privacy.gov.ph
• Address: 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila, Philippines
• Email: [email protected]